CLIENT PRIVACY NOTICE

  1. NEW STETIC S.A., identified with Tax ID No. 890900267-0, and located at Carrera 53 No. 50-09 Guarne – Antioquia, will be responsible for the processing of your personal data. In compliance with Statutory Law 1581 of 2012 on Data Protection (LEPD) and related regulations, this Privacy Notice aims to inform the Data Subject about the processing and purposes to which the data stored in our databases will be subjected.

As the data controller, NEW STETIC collects, stores, and uses personal data, including sensitive data, for the following purposes:

  1. Conducting relevant activities for the development of the company’s social purpose regarding the fulfillment of the contract’s purpose and/or commercial relationship with the Data Subject.
  2. Sending commercial, advertising, or promotional information about products and/or services through electronic means, including email, SMS, and WhatsApp, or by phone to carry out commercial or advertising campaigns, promotions, or contests, as well as informing about company-organized events, the services we provide, managing procedures (requests, complaints, and claims), and requesting the evaluation of the quality of our products and/or services.
  3. Providing contact information to the sales force and/or distribution network, telemarketing, market research, and any third party with whom NEW STETIC S.A. has a contractual relationship for the development of such activities (market research and telemarketing, etc.) for their execution.
  4. Contacting the Data Subject through electronic means, including email, SMS, and WhatsApp, or by phone to conduct surveys, studies, and/or confirmation of personal data necessary for the execution of a contractual and/or commercial relationship.
  5. Contacting the Data Subject through electronic means, including email, SMS, and WhatsApp, or by phone to send news related to loyalty campaigns or service improvement.
  6. Contacting the Data Subject through electronic means, including email, SMS, and WhatsApp, or by phone to send statements or invoices related to the obligations arising from the contract between the parties and debt collection management.
  7. Transmitting personal data outside the country to third parties with whom NEW STETIC S.A. has signed a data processing contract and is necessary to deliver it for the fulfillment of the contractual purpose.
  8. Providing the services offered by NEW STETIC S.A. and accepted in the signed contract.
  9. Collecting and using the Data Subject’s image in photographs and videos for advertising, internal and external company events, communications, and social networks.
  10. Recording the sale of controlled substances; filing complaints as a victim; controlling the sale of acids, alkalis, and corrosive substances; reversing transactions under Consumer Protection laws; security protocols; entering into transaction contracts to prevent litigation, among others.

It is optional to answer questions related to sensitive data. Sensitive data includes information that affects the Data Subject’s privacy or whose misuse may lead to discrimination, such as racial or ethnic origin, political orientation, religious or philosophical beliefs, affiliation with unions, social organizations, human rights organizations, health-related data, sexual life, and biometric data, as well as data of children and adolescents.

Biometric sensitive data related to videos and photographic images that may be collected will be used for advertising, internal and external company events, communications, and social networks of NEW STETIC S.A.

    2.  DATA SUBJECT RIGHTS

NEW STETIC S.A. undertakes to respect and guarantee the following rights of data subjects:

  1. Know, update, and rectify their personal data. This right can be exercised, among others, against partial, inaccurate, incomplete, fragmented data, misleading data, or those whose processing is expressly prohibited or has not been authorized.
  2. Request proof of the authorization granted as the data subject.
  3. Be informed about the use given to their personal data.
  4. Consult their personal data and make claims, following the guidelines established by law and this policy.
  5. Revoke the authorization and/or request the deletion of the data when the processing does not respect constitutional and legal principles, rights, and guarantees.
  6. File complaints with the Superintendence of Industry and Commerce (SIC) for violations of current regulations.
  7. Access their personal data for free.
  8. Refrain from answering questions about sensitive data or damages to children and adolescents.

In no case can the data subject revoke the authorization and request the deletion of the data when there is a legal or contractual duty to remain in the database.


  1. MECHANISMS TO KNOW THE PROCESSING POLICY

    The Data Subject can access our Information Processing Policy and substantial changes that occur on the website www.newstetic.com/privacy-policy/. They can also request and exercise their rights by emailing protecciondedatos@newstetic.com or by regular mail at Carrera 53 No. 50-09 Guarne – Antioquia.